IT Communication Tools Overview
VIDEO TRANSCRIPT | Recorded: 2025-10-28 | Verify against current system state
Abstract¶
Knowledge transfer session on IT team communication tools. Covers the legacy Slack workspace used primarily for Cloudways premium support access (5-minute response time), GitHub notifications setup in Teams, past Zendesk integration attempts, and the Geek bot for standup automation.
Key Procedures¶
- Access Slack via IT support account (or J.Sikes for history)
- Use Cloudways Premium channel for direct support
- Set up personal GitHub notifications in Teams
- Configure email notifications for Zendesk tickets
Notable Statements¶
- 0:00:28 "We originally used Slack before teams came around during COVID, the entire organization used Slack for a little bit"
- 0:01:05 "We don't use it on a regular basis, but I would use it to monitor things like any kind of alert"
- 0:02:08 "We have purchased a premium support package with them. So instead of having to go through a ticketing system, they've given us access to a Slack channel"
- 0:02:51 "They usually respond within five minutes at the most"
- 0:03:27 "I will leave my login information in there in one password"
- 0:04:03 "I'll stop talking about Slack because that's really it"
- 0:07:19 "We tried, you know, these notifications that come in through chat. And I think there was still some complaints about that"
- 0:07:26 "So then we ended up just sending it to email. And that seemed to be what everybody wanted"
- 0:08:46 "We have that chat bot, Matt and Kristen... Geek bot"
- 0:09:30 "They're just going to leave it alone. But at some point, Shreeni, they're going to want to make changes"
Systems & Configurations¶
Systems Mentioned¶
- Slack (AMP Devs workspace)
- Microsoft Teams (current primary)
- Cloudways (hosting - premium support)
- GitHub (commit notifications)
- Zendesk (ticketing - email notifications)
- Geek bot (standup automation)
- Salesforce (potential Teams integration)
Slack Channels¶
| Channel | Purpose | Notes |
|---|---|---|
| AMP Devs | Dev team alerts | Legacy |
| Commit notifications | GitHub push alerts | Historical |
| Contact form submissions | User feedback | Discontinued |
| Cloudways Premium | Direct support | Active - Critical |
Access Information¶
| Account | Use For |
|---|---|
| IT Support | Current access |
| J.Sikes | History/premium channel |
Credentials/Access Mentioned¶
- IT support Slack credentials
- J.Sikes login in 1Password (for history)
- Cloudways premium channel access
Vendor Contacts Mentioned¶
- Cloudways (premium support)
- Will and Hector (membership - Zendesk)
Errors & Troubleshooting¶
- Issue: MFA login confusion between accounts
- Cause: Switching between J.Sikes and IT Support
- Resolution: Login with single account at a time
- Timestamp: 0:04:32
Transcript Gaps & Quality Notes¶
- Knowledge transfer session (10 minutes)
- Cloudways premium support is key active use case
- Zendesk sandbox mentioned for future changes
- GitHub integration in Teams is personal setup