Support¶

Zendesk ticketing, agent training, and reporting.

Articles¶

Zendesk Walkthrough¶

Recorded: 2024-10-28

Overview of Zendesk member support system showing queue organization, macro usage for templated responses, knowledge base article linking, and admin...

Zendesk Explore Reporting¶

Recorded: 2024-02-21

Zendesk Explore (Zerviz) training on reporting analytics covering three user roles (viewer, editor, admin), hierarchy of datasets/queries/dashboards,...

Zendesk Implementation Training 2¶

Recorded: 2024-02-15

Zendesk implementation training covering CraftCMS plugin installation for embedded ticket forms using Twig templating, and discussion of automation...

Zendesk Implementation Training 1¶

Recorded: 2024-02-14

Zendesk implementation training covering bulk user import via CSV and API, ticket migration with attachments, Postman collection runner for API...

Zendesk Deep Dive Training¶

Recorded: 2024-02-11

Zendesk training covering end-user help portal with topic-based forms and suggested articles, agent interface workflow (my tickets, unassigned, play...