New Account Refund Bug
VIDEO TRANSCRIPT | Recorded: 2025-01-23 | Verify against current system state
Abstract¶
UAT bug documentation recording demonstrating new account creation, order processing, and refund attempt in Salesforce staging environment. Documents two bugs discovered: membership not being created after order completion, and refund process failing with error message. Recorded to capture issues for reporting to development team.
Key Procedures¶
- Create new person account in staging
- Create order without customer user
- Add NP membership and military discount
- Process cash payment
- Verify subscription and membership creation
- Attempt refund through order summary
Notable Statements¶
- 0:01:21 "I'm just going to add NP membership and military discount"
- 0:02:12 "I see subscriptions. I do not see a membership applied"
- 0:02:19 "So that's an error I'm seeing in staging right now. I don't know why"
- 0:03:26 "Now saying unable to refund the payment of $143. I don't know why"
- 0:03:32 "So that's new. So I'm glad I recorded it"
- 0:03:47 "The military discount was getting credited or showing us a credit to the account"
- 0:04:08 "It did not create the membership. So that's an issue too"
Systems & Configurations¶
Systems Mentioned¶
- Salesforce (staging environment)
Test Scenario¶
| Step | Action | Expected | Actual |
|---|---|---|---|
| 1 | Create person | Account created | Success |
| 2 | Create order | Order created | Success |
| 3 | Add products | NP + discount | Success |
| 4 | Process payment | Order complete | Success |
| 5 | Check subscription | Created | Success |
| 6 | Check membership | Created | FAILED |
| 7 | Process refund | Refund applied | FAILED |
Bugs Documented¶
| Bug | Description |
|---|---|
| Missing membership | Order completed but no membership record created |
| Refund failure | "Unable to refund the payment of $143" error |
| Credit balance (prior bug) | Military discount showing $10 credit (not seen this time) |
Test Account¶
| Field | Value |
|---|---|
| Name | Brett |
| brett@www.ampuht.com | |
| Purpose | Test email visibility |
Credentials/Access Mentioned¶
- Salesforce staging access
Vendor Contacts Mentioned¶
None mentioned in this recording.
Errors & Troubleshooting¶
- Issue: Membership not created after order
- Cause: Unknown - under investigation
- Resolution: To be reported
-
Timestamp: 0:02:19
-
Issue: Unable to refund payment
- Cause: Unknown - new error
- Resolution: To be reported
- Timestamp: 0:03:26
Transcript Gaps & Quality Notes¶
- Brief bug documentation recording (4 minutes)
- Captured for development team review
- Multiple new issues discovered
- Prior $10 credit bug not reproduced
- Recording made specifically to document bugs