Chargent Scheduled Jobs
VIDEO TRANSCRIPT | Recorded: 2025-09-11 | Verify against current system state
Abstract¶
Quick reference showing Chargent scheduled jobs configuration in Salesforce. Documents the two key batch processes: recurring batch (3am for first renewal attempts) and automated collections batch (5am for failed renewals). Explains how to modify timing via cron expressions and how to pause jobs without deleting them.
Key Procedures¶
- Navigate to Setup > Scheduled Jobs
- Locate Chargent Automated Collections Batch
- Locate Chargent Recurring Batch
- Modify schedule using cron expression
- Pause jobs using "Pause Job" button (do not delete)
Notable Statements¶
- 0:00:09 "You go here and there is a charge and automated collections batch and then a charge and recurring batch"
- 0:00:15 "Charge and recurring batch is what we're looking for. It runs at 3am"
- 0:00:27 "The three o'clock one is going to run for recurring orders that are happening today"
- 0:00:40 "If it's failed, it's going to run through the collections batch and go through all those steps"
- 0:00:50 "The first round is 3am. Like that's the first time of annual renewal is tried. And the second time is at 5am"
- 0:01:02 "It uses a cron expression for the schedule"
- 0:01:25 "Please don't delete it, but you can pause the job"
Systems & Configurations¶
Systems Mentioned¶
- Salesforce (Setup > Scheduled Jobs)
- Chargent (batch processing)
Scheduled Jobs¶
| Job Name | Time | Purpose |
|---|---|---|
| Chargent Recurring Batch | 3:00 AM | First renewal attempt |
| Chargent Automated Collections Batch | 5:00 AM | Retry failed renewals |
Schedule Flow¶
| Step | Time | Action |
|---|---|---|
| 1 | 3:00 AM | Recurring batch runs for due renewals |
| 2 | (if failed) | Moves to collections queue |
| 3 | 5:00 AM | Collections batch retries (1-2 days later) |
Cron Expression¶
- Change hour by modifying the number in the expression
- Example: 3 for 3am, 5 for 5am
Credentials/Access Mentioned¶
- Salesforce Setup access
Vendor Contacts Mentioned¶
None mentioned in this recording.
Errors & Troubleshooting¶
No errors - this is a reference recording.
Transcript Gaps & Quality Notes¶
- Very brief reference recording (2 minutes)
- Documenting scheduled job locations
- Important: Do not delete jobs, only pause
- Cron expression syntax explained