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Membership Duplicate Payment Check

VIDEO TRANSCRIPT | Recorded: 2024-09-28 | Verify against current system state

Abstract

Explanation of the membership duplicate order check feature that prevents accidental double payments. When a member completes payment but doesn't see the thank you page (e.g., closes browser, gets distracted), they may attempt to renew again. The system checks for recent orders within a two-hour window and displays a message that an order was already completed, with a link to view their invoice/order history rather than processing a duplicate charge.

Key Procedures

  • Member completes renewal payment
  • Payment processes but member doesn't reach thank you page
  • Member returns to membership site and attempts renewal again
  • System detects existing order within two-hour window
  • After payment submission, displays message about recent completed order
  • Provides link to view invoice and contact membership department
  • Links to new order history modal to view/send receipts

Notable Statements

  • 0:00:35 "An NP may jump from their desk while this is happening. You can see it takes a little while."
  • 0:00:48 "The membership order went through, but they don't know for sure."
  • 0:01:33 "After you place your payment the second time around, it's going to tell you that you have already completed an order recently."
  • 0:03:02 "The two hour window was about... not making sure they can't do duplicate orders within a two hour timeframe."
  • 0:03:08 "That's not the case. It is dealing with not making sure they can't do duplicate orders."

Systems & Configurations

Systems Mentioned

  • Member Portal (membership.amp.org / membership.ampqa.com)
  • Aptify (order processing)
  • Order History Modal (new feature)

Specific Configurations

Item Value/Setting Timestamp Notes
Duplicate Check Window 2 hours 0:03:02 Recent order detection
Check Timing After payment submission 0:01:33 Not before form fill
Redirect Location Order history area 0:02:52 Not specific invoice

Credentials/Access Mentioned

  • QA environment (membership.ampqa.com)
  • Member portal login

Errors & Troubleshooting

  • Issue: Member doesn't see thank you page
  • Cause: Browser closed, distraction, slow processing
  • Resolution: Duplicate check prevents second charge, directs to order history
  • Timestamp: 0:00:40

Transcript Gaps & Quality Notes

  • Clarification video addressing misconception about feature purpose
  • Demonstrates in QA environment
  • Notes check happens after payment entry, not before form
  • Enhancement suggestion: link to specific invoice (not implemented)
  • Coincides with order history modal release