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DBamp Connection Fix

VIDEO TRANSCRIPT | Recorded: 2025-10-30 | Verify against current system state

Abstract

Quick troubleshooting guide for DB AMP connection failures. When experiencing login timeouts or "connection string invalid" errors connecting to Salesforce linked servers, check if the DB AMP daemon console Windows service is running. Simply starting the stopped service resolves the issue.

Key Procedures

  • Search for "DB AMP" on the server
  • Open DB AMP Configuration application
  • Navigate to Daemon Console
  • Check if service shows "Running" or is stopped
  • Click "Start" if service is not running
  • Verify status changes to "Running"
  • Test Salesforce connection

Notable Statements

  • 0:00:04 "You just search for DB AMP and there'll be an app called DB AMP configuration"
  • 0:00:09 "This is installed on Azure QA and Azure production SQL servers"
  • 0:00:28 "When I went into this, just like DB AMP support thought, this was not running"
  • 0:00:36 "This is like a Windows service and it just was not running"
  • 0:00:40 "Therefore the connection to our Salesforce orgs was not working"
  • 0:00:46 "I just click start. It came up and it said running. That's all I did"
  • 0:00:54 "The specific error message I saw was... a connection timeout the login timeout"
  • 0:01:04 "At the very end, it said the connection string was invalid"
  • 0:01:08 "If you ever see connection string was invalid or log in timeout... this is most likely the reason"

Systems & Configurations

Systems Mentioned

  • DB AMP Configuration (Windows application)
  • Azure QA SQL Server
  • Azure Production SQL Server
  • Salesforce (linked server target)

Specific Configurations

Item Value/Setting Timestamp Notes
App name DB AMP Configuration 0:00:08 Search to find
Service location Daemon Console tab 0:00:28 In DB AMP app
Servers installed Azure QA, Azure Production 0:00:09 Both have DB AMP

Credentials/Access Mentioned

  • Server access via Remote Desktop

Vendor Contacts Mentioned

  • DB AMP support (mentioned as consulted)

Errors & Troubleshooting

  • Error: Connection timeout / Login timeout
  • Cause: DB AMP daemon service not running
  • Resolution: Open DB AMP Configuration, go to Daemon Console, click Start

  • Timestamp: 0:00:54

  • Error: Connection string was invalid

  • Cause: DB AMP daemon service not running
  • Resolution: Start the daemon service
  • Timestamp: 0:01:04

Transcript Gaps & Quality Notes

  • Very short troubleshooting recording (2 minutes)
  • Simple fix documented for future reference
  • Screen sharing not captured in audio
  • Error messages described but not shown