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CData DBamp License Renewal

VIDEO TRANSCRIPT | Recorded: 2025-10-30 | Verify against current system state

Abstract

Documents the annual license renewal procedure for CDATA DB AMP when the subscription expires. Shows how to identify the license expiration from error messages, locate the invoice with new product keys, and apply the keys to both production and QA SQL server instances via the DB AMP Configuration console.

Key Procedures

  • Identify license expiration from SF Mirror error message
  • Search email for CDATA DB AMP invoice (sent to IT Support)
  • Locate product keys on page 2 of invoice
  • Remote desktop to Azure SQL server (QA or Production)
  • Open DB AMP Configuration application
  • Access Help > Licensing menu
  • Click "Update License" and paste new product key
  • Verify expiration date updated to next year
  • Start the console and test connection
  • Repeat for other server (production/QA)

Notable Statements

  • 0:00:25 "There was like no pause or anything just immediately failed"
  • 0:00:37 "The system contains a trial license for CDATA DB AMP that has expired"
  • 0:00:47 "I know we don't have a trial license installed. So that tells me that the license has expired"
  • 0:01:08 "I did find that it went to IT support and it shows as marked as paid"
  • 0:01:24 "At the very bottom of this invoice... there are two product keys"
  • 0:01:33 "It doesn't really matter which one you use, but just for consistency sake"
  • 0:01:43 "You would use this one on production and then this one on QA"
  • 0:04:12 "There is a software application installed on these instances called DB AMP"
  • 0:04:46 "It's under Help... Licensing"
  • 0:05:13 "The issue is the expiration date was October 17th, 2025, which was two days ago"
  • 0:05:26 "Now I should say it should say October 17, 2026"

Systems & Configurations

Systems Mentioned

  • CDATA DB AMP (Salesforce-SQL Server connector)
  • SQL Server (Azure QA and Production)
  • Remote Desktop (RDP)
  • Salesforce (linked server target)

Specific Configurations

Item Value/Setting Timestamp Notes
License types Single Server (prod), Non-Production (QA) 0:01:27 Two keys per invoice
Expiration (old) October 17, 2025 0:05:13 Caused failure
Expiration (new) October 17, 2026 0:05:26 One year renewal
Servers Azure QA, Azure Production SQL 0:01:47 Both need updates
Config path Help > Licensing 0:04:46 In DB AMP app

Credentials/Access Mentioned

  • Remote desktop access to Azure SQL servers
  • IT Support email for invoice lookup

Vendor Contacts Mentioned

  • CDATA (DB AMP vendor - noted as helpful with questions)

Errors & Troubleshooting

  • Error: SF Mirror fails immediately with license error
  • Cause: DB AMP license expired
  • Resolution: Apply new product key from invoice

  • Timestamp: 0:00:20

  • Error: "Trial license has expired" message

  • Cause: License subscription lapsed (annual renewal)
  • Resolution: Find invoice, apply new license key
  • Timestamp: 0:00:37

Transcript Gaps & Quality Notes

  • Troubleshooting session recording (7 minutes)
  • Screen sharing shows invoice and DB AMP console
  • Recording cuts off before QA license update shown
  • Finance team handles payment (invoice marked as paid)
  • Annual renewal - set calendar reminder