Conference Mobile App Overview
VIDEO TRANSCRIPT | Recorded: 2023-06-12 | Verify against current system state
Abstract¶
Comprehensive staff training on the 2023 National Conference mobile app. Covers app installation from App Store/Play Store, event data installation, session scheduling with conflict prevention, CE evaluation completion, attendee networking and chat features, exhibitor booth listings, and push notification procedures for session changes.
Key Procedures¶
- Install AANP Mobile from App Store or Play Store
- Sign in with AANP member account
- Tap 2023 National Conference tile to install event data
- Browse and register for sessions in Schedule tab
- Complete evaluations within 6 months post-conference
- Connect with attendees via opt-in attendee list
- Access exhibitor information and interactive map
- Submit help desk ticket for push notification requests
Notable Statements¶
- 0:00:11 "We have an association app that's here around, but there's an event app that we send out to our attendees"
- 0:01:48 "Only our in-person registered attendees will be able to access that content"
- 0:02:18 "We also have a web app version... naturalmobile.amp.org"
- 0:02:44 "They cannot register for sessions and check their schedule, but everything else there is the same" (web app)
- 0:04:26 "Exhibitors... we do not give access to exhibitors. They're not officially registered and we did not want them to solicit attendees"
- 0:06:06 "Schedule is probably the most visited area"
- 0:07:02 "They do need to complete the general evaluation to receive their certificate"
- 0:08:32 "Our system is built to prevent users from signing up for two courses at the same time"
- 0:10:12 "All evaluations need to be in within six months post-conference" [DATED - 2023 policy change]
- 0:12:17 "If you do not wanna be visible or contacted, you would need to set that to no"
- 0:13:18 "The time zone... It's gonna be the same time zone central"
- 0:16:41 "You can either visit us at the booth if it's on site or you can send in a help desk ticket with what you want to send"
Systems & Configurations¶
Systems Mentioned¶
- AANP Mobile App (association app)
- Conference Event App (installed within association app)
- Web App (naturalmobile.amp.org)
- AMP Online Registration (session registration)
- Evaluation System
App Features¶
| Feature | Location | Notes |
|---|---|---|
| News Feed | Home button | Announcements, updates |
| Schedule | Schedule button | Session browser |
| Evaluations | Evaluations button | CE credit completion |
| Maps | More section | Convention center navigation |
| Attendee List | More section | Opt-in networking |
| Exhibitors | Industry button | Booth listings and map |
Access Levels¶
| User Type | Access |
|---|---|
| In-person attendees | Full access |
| Speakers | Full access |
| AANP staff | Full access |
| Vendor staff | Testing only |
| Exhibitors | No access (by design) |
App Settings¶
| Setting | Options |
|---|---|
| Profile visibility | Opt in/out |
| Allow conversations | Yes/No toggle |
| Time zone | Event time zone (Central) |
| First/Last name | Syncs to member profile |
| Job title/Company | App only |
Credentials/Access Mentioned¶
- AANP member account for login
- Help desk for push notifications
Vendor Contacts Mentioned¶
- Nick and staff at AANP Central booth
- Liz and Liana (radios)
Errors & Troubleshooting¶
- Issue: Schedule not syncing
- Cause: Data update hasn't happened
- Resolution: Close and reopen app
-
Timestamp: 0:14:22
-
Issue: Older device not compatible
- Cause: Outdated OS
- Resolution: Use web app version
- Timestamp: 0:02:29
Transcript Gaps & Quality Notes¶
- Staff training session (19 minutes)
- Live Q&A with chat questions
- 2023 policy change: 6-month evaluation window
- Exhibitor access question addressed
- Emergency notification procedure discussed
- Radio communication mentioned for staff