Practice Website Discussion

VIDEO TRANSCRIPT | Recorded: 2018-04-23 | Verify against current system state

Abstract¶

Practice department website content review for AANP redesign. Team establishes three main content buckets: Clinical Practice (CPGs, clinical resources), Practice Management (reimbursement, quality, business operations), and Professional Development (career resources, grants, leadership). Discussion addresses overlap between Education and Practice content, recommending single-source pages linked from multiple locations. Content organized by user persona (new NPs vs established NPs) rather than department structure.

Key Procedures¶

• Organize practice content into three buckets: Clinical Practice, Practice Management, Professional Development
• Consolidate clinical practice guidelines (CPGs) to single page linked from multiple locations
• Separate clinical content from business/administrative content
• Address overlap with Education department resources
• Create funding opportunities page for grants and scholarships
• Plan content migration priorities for October launch
• Inventory existing URLs and categorize into new structure

Notable Statements¶

• 0:03:20 "What we tried to determine was what we own, what we know we own, plus a few other things that aren't really labeled practice pages."
• 0:03:43 "What we felt could go away and what we needed to add."
• 0:03:81 "The website designers are going to put the content where they believe it needs to go. What I was more interested in was the content."
• 0:04:01 "If it's about practice, these people got to sign off."
• 0:10:01 "All of this stuff, this and your stuff would be on one page and you would link to it from education and practice."
• 0:11:57 "Professional practice. I'm not sure if that's a label that's really going to have a clear definition in some of our users' minds."
• 0:22:06 "As a practicing NP, when you are caring for patients with that particular disease or illness, there's an expectation that you're going to follow the latest clinical practice guidelines."

Systems & Configurations¶

Systems Mentioned¶

• AANP Website (current Joomla-based)
• AHRQ (clinical practice guidelines repository)
• External links (CDC, HRSA, specialty organizations)
• Student Resource Center
• Fellows Program pages
• SPG (Specialty Practice Group) pages

Specific Configurations¶

Credentials/Access Mentioned¶

• Website admin access for content management
• Department ownership of content areas (RACI model mentioned)

Errors & Troubleshooting¶

• Issue: Content duplicated across Education and Practice
• Cause: Departmental silos in previous design
• Resolution: Single-source pages linked from multiple locations

• Timestamp: 0:10:01

• Issue: Clinical practice resources scattered across site

• Cause: No clear organizational structure
• Resolution: Consolidate under Clinical Practice bucket

• Timestamp: 0:09:29

• Issue: Grants/scholarships in multiple locations

• Cause: Relevant to students, fellows, and members
• Resolution: Create unified funding opportunities page

• Timestamp: 0:29:07

• Issue: PQRS content outdated

• Cause: Program no longer exists
• Resolution: Remove or update to current quality reporting
• Timestamp: 0:32:24

Transcript Gaps & Quality Notes¶

• Meeting with Practice department: Diane, Liza, Musco, Kat, Margaret, Trevor
• Practice team had pre-meeting and came prepared with content inventory
• Diane created visual diagram of proposed structure
• Discussion of personas: new NPs vs established NPs
• Clinical Practice Guidelines (CPGs) explanation for non-clinical staff
• Student resources crossover with professional development discussed
• Fellows program and SPG content to be linked appropriately
• Content migration window approximately one month before October launch